Terms & Conditions

Welcome to Sandesh Apparala's web development and design services. These Terms and Conditions ("Terms") govern your use of our services and website located at sandesh.io ("Service") operated by Sandesh Apparala ("us", "we", or "our").

1.1 Acceptance of Terms

By accessing and using our Service, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

1.2 Services Offered

We provide web development and design services including but not limited to:

• Custom website development
• Web application development
• UI/UX design services
• E-commerce solutions
• Website maintenance and support
• AI integration solutions
• Digital branding services
• Social media management

1.3 Project Terms

All projects require a signed agreement and advance payment as specified in the project proposal. Project timelines are estimates and may vary based on client feedback, scope changes, and external dependencies.

1.4 Payment Terms

Payment terms are as follows:

• 50% advance payment required to commence work
• Remaining 50% due upon project completion
• Payments are accepted via bank transfer, UPI, or other specified methods
• Late payments may incur additional charges

1.5 Intellectual Property

Upon full payment, clients receive full ownership rights to the delivered work. However, we retain the right to showcase the work in our portfolio and use it for promotional purposes. Any pre-existing intellectual property remains our property.

1.6 Liability Limitation

Our liability is limited to the amount paid for the specific service. We are not liable for any indirect, incidental, or consequential damages arising from the use of our services.

This Privacy Policy describes how Sandesh Apparala ("we", "our", or "us") collects, uses, and protects your personal information when you use our services.

2.1 Information We Collect

We may collect the following types of information:

• Personal identification information (name, email, phone number)
• Business information (company name, website, industry)
• Project requirements and specifications
• Communication records and correspondence
• Payment and billing information
• Website usage data and analytics

2.2 How We Use Your Information

We use your information to:

• Provide and deliver our services
• Communicate with you about your projects
• Process payments and billing
• Improve our services and website
• Send project updates and newsletters (with consent)
• Comply with legal obligations

2.3 Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy or as required by law.

2.4 Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

2.5 Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance user experience and analyze website performance. You can control cookie settings through your browser.

2.6 Your Rights

Under Indian privacy laws, you have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for data processing
• File complaints with relevant authorities

As a digital service provider, our "shipping" refers to the delivery of digital products and services. This policy outlines how we deliver our services to clients.

3.1 Digital Delivery

All our services are delivered digitally through:

• Email delivery of files and assets
• Cloud storage links (Google Drive, Dropbox, etc.)
• Direct website deployment
• Client portal access
• Version control systems (GitHub, etc.)

3.2 Delivery Timelines

Project delivery timelines vary based on scope and complexity:

• Simple websites: 5-10 business days
• Complex web applications: 2-8 weeks
• E-commerce platforms: 3-6 weeks
• Custom AI solutions: 4-12 weeks
• Design-only projects: 3-7 business days

3.3 Delivery Requirements

For successful delivery, clients must provide:

• Clear project requirements and specifications
• Access to necessary accounts and platforms
• Content, images, and other required materials
• Timely feedback during review phases
• Payment as per agreed terms

3.4 Delivery Confirmation

Delivery is considered complete when the final files are transferred to the client and confirmation is received. Clients have 7 days to report any delivery issues.

3.5 Physical Deliveries

In rare cases where physical items are involved (USB drives, printed materials), shipping within India is handled through reliable courier services with tracking.

We strive to provide high-quality services and ensure client satisfaction. This refund policy outlines the terms and conditions for refunds on our services.

4.1 Refund Eligibility

Refunds may be considered in the following situations:

• Failure to deliver services as per agreed specifications
• Project cancellation before work commencement
• Service defects that cannot be reasonably corrected
• Mutual agreement to terminate the project

4.2 Non-Refundable Scenarios

Refunds are not available in the following cases:

• Change of mind after project commencement
• Client-requested scope changes leading to additional costs
• Delays caused by client feedback or material provision
• Services already delivered and accepted
• Custom development work that has been completed

4.3 Refund Process

To request a refund:

• Contact us within 30 days of payment with a detailed explanation
• Provide all relevant documentation and communication records
• Allow up to 10 business days for refund processing
• Refunds will be processed through the original payment method

4.4 Partial Refunds

In cases of project cancellation after work has commenced, partial refunds may be calculated based on the work completed and resources invested.

4.5 Dispute Resolution

In case of disputes regarding refunds, we encourage open communication to reach a mutually acceptable resolution. If needed, disputes will be resolved according to Indian laws and jurisdiction.

4.6 Processing Time

Approved refunds will be processed within 7-10 business days. The time for the refund to appear in your account depends on your payment provider.